Need help with a game, a payment or your account? Contact support with questions about deposits, withdrawals, bonuses or login access. You can also get in touch about technical issues, including games that will not load on mobile, or send us general feedback. Live chat is available on the site, with email and phone as other ways to reach the team. For account-related enquiries, include your registered email address so we can identify your account. Never send your password.
| Department | Contact |
|---|---|
| Customer support email | [email protected] - account, payment and technical help |
| General enquiries email | [email protected] - questions and feedback |
| Affiliate enquiries email | [email protected] - partnership enquiries |
| Phone number | +61 2 8317 4629 - account and general enquiries |
| Working hours | Live chat and email: 24/7; phone: Mon-Fri, 09:00-18:00 AEST/AEDT |
Email Support
Email is the preferred way to contact us for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Use a clear subject line and include your up-to-date contact details so we can respond without unnecessary delays. If you’re sending documents, mention what they relate to in your message.
Contact Form
Response Time
Most support enquiries are answered within one business day. For simple requests use live chat for fastest help; email queries are typically handled within 24 hours. Complex cases that require verification or third-party input may take longer depending on their nature, and we’ll keep you informed about progress and expected timelines.
Feedback
Got feedback or ideas to improve the site? Send them to us via live chat or email. We review every suggestion carefully and use your input to refine features, fix issues and tweak promotions. Short notes or detailed suggestions are welcome - they help us make the casino easier to use and more enjoyable for everyone.